Eduvecta refund policy
Request a review
To request a refund, email contact@eduvecta.com with your school name, payment reference, payment date and reason. Eduvecta reviews requests individually; no fixed refund window or automatic approval is promised.
Duplicate or delayed payments
If you paid twice or your plan has not activated, contact support and use Check payment status in your plan page. Do not pay again while the original payment is being reviewed.
Approved refunds
Support will confirm the decision and any effect on your school’s access. Approved refunds are processed through the original payment provider. Actual bank credit timing depends on the payment provider and bank; no fixed credit time is guaranteed here.
Accounting and access
Subscription invoices are issued separately by our accounts team. Any required accounting adjustment or credit note is handled through support. A refund does not automatically revoke a school’s access; support will communicate the access decision.
Version
This policy is version 2026-09-10 and applies to payments for Eduvecta subscriptions. It does not govern fees collected by schools from parents.